Maximize Patient Experience with Outsourced Healthcare Outbound Services
Is your patient engagement strategy not generating enough traffic?
Or, is your staff overwhelmed by juggling patient care and customer service? Perhaps, it’s time to outsource your customer service department to a healthcare call centre service.
Acquire Enhance Convert is a leading outbound lead generation services provider specializing in outbound call centre services for healthcare clinics, and other healthcare facilities. We can handle all outbound telemarketing and client re-engagement calls to promote your medical services, schedule & manage appointments, and more.
To learn more about our services and get in touch to discuss your needs.
The Value Of Healthcare Outbound Lead Generation
Healthcare outbound lead generation remain a staple in the industry, even with the emergence of other popular channels. Here are some valuable stats that showcase their value for healthcare providers.
Nearly 90% of healthcare appointments are scheduled on the phone.
Nearly 80% of patients or potential clients will likely call healthcare facilities to gather more information about their services before proceeding.
Nearly 45% of healthcare digital marketers claim that phone call leads are more convertible than others.
Hospitals and clinics are 28% more likely to retain patients over calls than other mediums.
Healthcare telemarketing and call centres have generated over $31 billion since 2018.
Healthcare phone calls generate 10-15 times more revenue than web leads.
Our Healthcare Call Centre Services
We can take charge of most daily patient support services, including:
Upselling
We can upsell to current patients and clients by promoting other solutions and services you offer. This outbound telemarketing strategy can increase your customer lifetime value and improve relationships.
Membership Outreach
Memberships are becoming a vital part of healthcare facilities, including nursing homes, respite centres, dental clinics, etc. With our outbound telemarketing service, you can provide updates to clients about new services, membership updates, and industry updates.
Appointment Services
Let our agents manage patient encounters and schedule appointments according to your service availability, traffic, and timeline. We’ll also keep tabs on on-shows and follow up with them.
Prospecting & Profiling
Prospecting and profiling is an essential part of healthcare customer services. Our experienced outbound agents and salespeople can connect with prospects and generate high-value leads with detailed information, including email, job title, availability, etc.
Lapsed Patient/Client Re-Engagement
Every healthcare facility has patients and clients who just stop booking appointments and opting for solutions and services. Our outbound calling services can target your loyal clients and entice them to come back by learning about their pain points.
Data Cleansing & Verification
In the digital-first economy, you can’t afford to work with outdated demographic information. Hence, our call centre services include data cleansing. Our agents will reach out to your clientele and update their information.
Eligibility Verification
Eligibility verification is one of the most important aspects of healthcare customer service. Our highly-trained outbound agents can determine your patients’ eligibility and streamline the onboarding process.
Customer Service Diversification
Outsourcing outbound call centre services is an excellent customer service diversification strategy. We can reduce your support team’s administrative burdens by prompting them to focus on other communication channels and methods.
Patient Satisfaction Surveys
AEC understands the value of customer feedback. Therefore, our healthcare call centre services include patient satisfaction surveys.
Why Choose Acquire Enhance Convert?
As a leading healthcare digital marketing and call centre agency, we understand the value of patient relationships in running a hospital, clinic, or healthcare facility. Therefore, we thoroughly analyze your services and support needs to devise a tailored outbound communication strategy. Here’s why you should choose Aquire Enhance Convert
Healthcare-Experienced Representatives
We only employ representatives with proven experience in healthcare customer service. We also provide extensive training to ensure they’re well-versed in your services, niche, and internal policies.
Scalability
Hospitals, clinics, and other practices are susceptible to rapid growth and expansion. So, we always ensure we have enough resources to manage your patient inflow.
Outsource Patient Support to Experienced Healthcare Call Centre Representatives
Are you intrigued by the prospect of outsourcing patient support?
By opting for our healthcare call centre services, you can unlock robust outbound calling services to improve patient traffic, experience, and satisfaction.
Get in touch with our team and let us discuss your healthcare customer service needs in detail.
